Yes, the tech industry loves sweeping statements like ‘AI will kill SaaS.’ But what’s actually happening is that SaaS—as we know it—will evolve to become more intelligent and adaptive. For video collaboration specifically, the integration of agentic AI opens doors to richer, faster, and more personalized experiences. At Auvious, we’re excited to be at the forefront of this next wave, building solutions that merge the best of AI and human interaction in real time.

Celebrating 3 years of partnership, Auvious and Talkdesk have transformed customer engagement for credit unions across the U.S. Through seamless integration of video call and cobrowse tools, we’ve enhanced member support, boosted operational efficiency, and fostered loyalty. Together, we’re driving sustainability, accessibility, and innovation in the financial sector.

Celebrating 5 years of innovation, Auvious has been empowering businesses globally by extending Genesys Cloud with cutting-edge video call and cobrowse solutions. With deployments across industries, we’ve enhanced customer engagement, minimized carbon footprints, and promoted accessibility. Join us in shaping a more connected and sustainable future.

In today’s evolving business landscape, technology is a key driver of change. Integrated video calls are emerging as a transformative tool for contact centers to provide a great customer experience.