Assist your customers in realtime.

Observe and experience exactly what they see in real-time, allowing for a much clearer and more comprehensive understanding of their unique perspective and situation, which ultimately leads to better communication and enhanced problem-solving capabilities.

  • Security Pin

    A unique code provided to users during co-browsing sessions to ensure secure access and protect sensitive data by confirming user identity.

  • Pointer

    A visual marker displayed on the screen that highlights or points to areas of interest, enabling collaborative navigation and interaction during co-browsing.

  • Annotations

    Tools that allow users to draw, highlight, or add text on the screen in real-time to guide or provide context to other participants during the co-browsing session.

  • Control

    The ability for the agent to temporarily take over and control customer's screen, facilitating hands-on assistance.

  • Mask fields

    A privacy feature that obscures sensitive information on the screen, such as card details or personal data, to prevent exposure while co-browsing with others.

  • Consent

    A feature that ensures that customers agree to share control or access before proceeding with a co-browsing session, enhancing transparency and security.

  • Recording

    Capturing the entire co-browsing session, including actions and interactions, for later review, training, or troubleshooting, ensuring a complete record of the session.

  • Customer present

    The ability for customers to share their screens in real-time during a co-browsing session, allowing others to view and interact with the shared content seamlessly.

  • Agent present

    The ability for agents to share their screens in real-time during a co-browsing session, allowing others to view and interact with the shared content seamlessly.