Auvious Expands to Saudi Arabia with New Google Cloud Instance in Dammam

We’re thrilled to announce a major milestone in our journey at Auvious: the launch of a brand-new Auvious instance hosted in Google Cloud’s Dammam region in Saudi Arabia!

As part of our commitment to delivering secure, real-time, and scalable co-browsing and video engagement solutions for contact centers, this new deployment brings us closer to our growing customer base in the Middle East—especially those using Genesys Cloud.

This launch is particularly meaningful as it aligns with Genesys’ recent expansion in the region, marked by the opening of their new office in Riyadh (see the announcement). With Genesys doubling down on regional growth, our new presence in Dammam ensures that Genesys Cloud customers in Saudi Arabia and nearby markets can benefit from:

• Improved performance with lower latency

• Data residency compliance to meet local regulatory and security requirements

• Enhanced reliability with infrastructure close to home

At Auvious, we’re proud to support organizations in delivering exceptional customer experiences through seamless co-browsing, video calls, and collaborative engagement—all directly within the Genesys Cloud ecosystem. Whether you’re in banking, telecom, healthcare, or any other industry, your teams and customers can now enjoy even faster and more compliant digital interactions.

Looking Ahead

This is just the beginning. As digital engagement continues to evolve across the region, we’ll keep investing in infrastructure and innovation to empower contact centers everywhere with tools that bring agents and customers closer—no matter where they are.

Want to see how Auvious enhances your Genesys Cloud experience?
👉 Check out our listing on Genesys AppFoundry

Let’s build the future of customer engagement—together.