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HD Video & Audio

For video and audio, we use WebRTC – the leading technology for crisp, clear Real-Time Communications (RTC) within a browser. 

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Screen-share

A screen sharing function available to both participating parties, that does not require downloads or plugin installations. Compatible with every browser, regardless of browser version.

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Co-browse

This feature allows the agent to view and remote control the customer's browser and apps upon request. The most effective way of troubleshooting directly within a single browser session.

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Scheduling

Schedule calls with your customers for a later time. This function ensures that both parties are informed: the customer receives the meeting URL, date and time, and the agent is alerted by an incoming callback interaction. 

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Recording

As an agent, record and save the audio and video of each interaction. Compatible with your storage provider, be it S3 Amazon, Google, or Microsoft Azure.

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Speech to text

Having trouble hearing your participant? Enable Closed Captions and whatever everyone says in the call is shown in real time with captions. You can also translate it to any language.

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Augmented Reality

Enables agents to interactively add markings
( pointers ) to customer screens for enhanced, step by step customer assistance.